Remote support offers many advantages over traditional on-site support. It offers clients a less intrusive way of getting the assistance they need at a reduced cost. With the simple installation of a small piece of computer software, we can access a clients computer safely and securely to assist them with their support needs. Lets face it, having a computer tech come to your location is not always convenient. Life happens, children get sick, phones ring and the last thing you want is someone sitting in your house asking you computer questions. Remote support is also great for the environment as it reduces fuel consumption while the tech drives to your location. Remote support also, in most cases, allows a faster response time if the tech doesn’t have to drive to the clients location.